Privacy Policy

Genshare is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website genshare.com.au and/or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal details — Such as your name, email address, and contact information. Usage data — Such as IP addresses, browser types, and pages visited on our site. Transaction data — We may collect billing information and payment details when you make a purchase or use our services. Cookies and tracking technologies — We may use cookies and similar technologies to enhance your experience on our site.

2. How We Use Your Information

We use your personal information for the following purposes: To provide and manage our services, including processing transactions and delivering content. To improve our services by analysing usage data to enhance website functionality and user experience. To communicate with you, including sending updates, insights, and customer support messages. For compliance and legal obligations — to comply with applicable laws, resolve disputes, and enforce agreements.

3. Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our website, process payments, or deliver services to you. These providers are obligated to keep your information confidential and only use it for the purposes for which we have engaged them.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us analyse web traffic, personalise content, and track your activity on our site.

You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of our site.

5. Security of Your Information

We implement reasonable physical, electronic, and procedural safeguards to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Accessing and Correcting Your Information

You have the right to request access to or correction of the personal information we hold about you. If you would like to access, update, or delete your personal information, please contact us at hello@genshare.com.au.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. International Transfers

If we transfer your personal data outside of Australia, we will take reasonable steps to ensure that your data is protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Your Rights

You have the right to: Access your personal information and request a copy. Correct any inaccuracies in your personal information. Opt out of receiving marketing communications from us. Withdraw your consent for us to process your data (where applicable).

If you have any concerns about how we handle your personal information, please contact us at hello@genshare.com.au. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on our website with a new effective date.

12. Cookie Policy

We use cookies and similar tracking technologies on our website to enhance user experience and analyse site traffic. By continuing to use our website, you consent to our use of cookies as outlined in this policy.

What are cookies? Cookies are small data files stored on your device that help us remember your preferences, provide personalised content, and track your activity on our website.

We use cookies for the following purposes: To personalise content and ads. To analyse traffic and user behaviour. To improve the functionality and security of our website.

You can control cookies through your browser settings. However, disabling cookies may impact your experience on our website.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:

Genshare
85 Spring Street, Melbourne VIC 3000
hello@genshare.com.au